We’re delighted that you’ve chosen to shop with Luonivo! Below, you’ll find everything you need to know about our shipping process, delivery times, and what to expect once you place an order.
Processing Time
We do our best to process and ship every order as quickly as possible.
In most cases, your order will be processed within 2–4 business days.
Please note that during busy periods or promotional events, processing times may take slightly longer. We appreciate your patience as our team works hard to fulfill all orders promptly.
Shipping Methods & Costs
We’re happy to offer free shipping on all U.S. orders, with no minimum purchase required.
All parcels are shipped securely through DHL, one of our trusted logistics partners.
Tracking Your Order
Once your order has been shipped, you’ll receive a tracking number via email.
Tracking information may take up to 24 hours to become active in the system, so please check back if it doesn’t update immediately. You can monitor your package’s journey online anytime.
Delivery Timeframes
Delivery times depend on your location and the selected shipping method.
For standard shipping, the average delivery time is 7–10 business days after dispatch.
Keep in mind that delivery may take a bit longer during peak seasons, holidays, or due to unforeseen logistics delays.
Customs, Duties & Taxes
All customs duties and taxes are already included in the price you see at checkout.
This means you won’t have to pay any additional fees upon delivery — the price listed on the product page is your final total.
Missing or Damaged Items
We take great care to ensure your order arrives safely. However, if any items are missing or damaged, please contact our customer support team within 48 hours of receiving your package.
Send us a brief description and, if possible, photos of the issue — we’ll review your case promptly and work on a solution right away.
Incorrect or Incomplete Address
It’s important to provide complete and accurate shipping information during checkout, including:
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Full recipient name
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Street name and house number
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City, state, postal code, and country
Incorrect or missing information may result in delivery delays or failed delivery attempts.
If our logistics partner or customer service team identifies an incomplete address, we’ll try to reach out for clarification. It’s your responsibility to respond promptly with the correct details.
By placing an order with us, you agree to provide accurate shipping information. Failure to do so may lead to delays, lost parcels, or additional fees for rerouting or redelivery.
Need More Help?
We hope this information has clarified our shipping process.
If you have further questions or need assistance with your order, please don’t hesitate to contact us at info@luonivo.com — our team is always ready to help.
