Welcome to our information page on ordering and delivery. Here, you’ll find everything you need to know about how we process, ship, and deliver your Luonivo orders.
Average Delivery Times
At Luonivo, we’re committed to offering great products at fair prices.
To make this possible, we ship directly from our trusted suppliers.
This approach helps us reduce costs related to transport, storage, and packaging — savings that we pass directly on to you.
All orders are processed within 24 hours, and the average delivery time is 7–10 business days.
Order Cancellations
We understand that mistakes can happen, so we allow cancellations within 5 minutes of placing your order.
Once processing begins, cancellations are no longer possible. However, you are always entitled to a full refund if you decide to return your product within 14 days of receiving it.
If you’d like to cancel an order, please contact our team at info@luonivo.com as soon as possible.
Free Shipping — Always
We’re proud to offer free shipping on every order, with no minimum purchase required.
Wherever you are, your products will be delivered to your door completely free of charge.
Tracking Your Order
You can follow your order easily through our Track & Trace page.
Tracking becomes active 2–3 days after your purchase, allowing you to check your parcel’s progress and see when it’s scheduled to arrive.
Questions About Your Order?
If you have any questions, we recommend visiting our Frequently Asked Questions page first — most answers can be found there.
If you still need assistance, don’t hesitate to contact us directly or email us at info@luonivo.com. Our team is always happy to help.
