OUR LUONIVO FAMILY

Welcome to LuoNivo, your number one source for all your needs. We are dedicated to providing you with the best products with a focus on reliability, customer service and uniqueness.

WE WANT YOU TO BE HAPPY

That's why we are here for you 7 days a week and are happy to help you with any questions you may have. Is the size wrong, can't you find something or do you have any other comments? Just let us know.

OUR COLLECTION

NEED HELP?

FAQ

How long does delivery take?

The expected delivery time is 7 - 10 business days, depending on the location.
We strive to offer the best value for money for our products. That is why we choose to ship products directly from the supplier.

This saves us on transportation, storage, packaging and shipping costs. It also allows us to offer the products at a fair price.

What should I do if I have not received my order yet?

We are sorry this happened... Have you checked the track & trace code? It can happen that packages are stopped at customs. Please wait another 3 days. We apologize for the inconvenience, but in 99% of the cases the package is still delivered. Have you waited 5 working days plus another 3 days? Please contact us and we will find a solution together.

Can I track my order?

Yes, you will receive a tracking number by email once your order has been shipped.
Click here  to track your order.er.

Do you offer refunds or exchanges?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 14 days of receiving your order to arrange a refund or exchange.

Do you offer free shipping?

Yes, we offer free shipping on all orders within US.

What payment methods do you accept?

We accept various payment methods including Visa, Mastercard, Maestro, American Express and PayPal.

Is it safe to pay online?

We use SSL encryption to ensure your order is 100% secure.

How quickly can I expect a response from customer service?

Our customer service team is always ready to help you and usually responds within 12-24 hours. We do our best to answer your questions quickly and friendly.

How can I contact customer service

Our customer service can be reached via email. You can reach us via email at info@luonivo.com

You can also find our contact details on the Contact page on our website.

Not satisfied? Money back!

Our customers' satisfaction is our top priority. If you are not satisfied with our products or services, please do not hesitate to contact us.

24 hour support 💬
For questions or information about our products, please send an email to info@luonivo.com. We answer all questions within 24 hours!